• How do I personalize my gift?
• Can I place my order by phone?
• What methods of payment are accepted?
• What if I need to make a change to my order?
• How will my order be shipped?
• How will I know when my order ships?
• When will I receive my order?
• What if I need my order fast?
• What if I entered an incorrect address?
• Can I ship Internationally?
• Do you offer returns/refunds?
• What if my order arrives damaged or defective?
• What if I have a question not listed here?

Please refer to the product image and description for a sample of the personalization and font style, as well as line and character limits, and product dimensions.  All personalization is done in the font style as pictured.  We do not make font changes.  Items will be engraved exactly as requested including upper and lower case letters.  Please enter and review your personalization carefully. 

Here are some guidelines for personalization:

• Enter personalization as you would like it to appear with capital letters, lower case letters, numbers, punctuation, and special characters such as &, @, " or *.
• Do not type in all capital letters or all lower case letters unless that is how you want the item to appear.
• Each letter, special character, and space count as a character.
• If you would like a monogram that specifies initials to be in this order: First name initial, Last name initial, Middle name initial, you must provide the initials in that order.  We will NOT change the order of the initials submitted.      Example:  The monogram for John Allen Magnuson would be JMA
• If more than one line is available for personalization, please specify each line by typing "Line 1:", "Line 2:", "Line 3:" accordingly.  If you do not specify per line, personalization will be done as best fits.                               NOTE:  You do not have to personalize each available line.
• If no personalization is desired, please clearly state by typing "no personalization".

Examples:

All orders are required to be placed online.  In this way, we are able to see exactly what your desired personalization is, how it should be spelled, etcetera, assuring you remain in charge.

We accept payment by PayPal to help you stay secure and protected! 

PayPal uses data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud.  Once you sign up for a PayPal account, and enter the credit cards and bank accounts you wish to use for purchases, you'll never again have to disclose your credit card information online.  Paying with PayPal is quick and easy, and you can use your PayPal account to shop with millions of merchants and sellers around the globe.

NOTE:  You do not need a PayPal account to shop with us.  Simply select the Pay with debit/credit card option; PayPal makes it easy to check out as a guest.

Once your order is submitted, it will be considered 'in processing'.  Changes to your order will incur a change fee of $25.00 per order, as orders are processed very quickly.  Changes include, but are not limited to, personalization, product, address, ship type, added fees, product additions, gift messages, etc.  Changes submitted via email may be made and charged without notice.

All orders ship via FedEx Ground.  You can choose a shipping upgrade (FedEx 2 Day) should you need the item delivered more quickly.

NOTE:  We are unable to ship to P.O. Boxes or APO/FPO addresses.

WHY FEDEX:   FedEx Cares!  FedEx gives back!  FedEx practices the pay-it-forward attitude!

FedEx Slogan:  "Relax, it's FedEx."

FedEx Mission Statement:  "FedEx is committed to providing outstanding customer experience, to being a great place to work, a thoughtful steward of the environment and a caring citizen in the communities where we live and work. At FedEx, we are passionate about sustainably connecting people and places and improving the quality of life around the world."

We will email you with a tracking number once your order ships.

Orders are processed and shipped out within 5 to 6 business days.  Delivery will take an additional 2 to 7 business days depending on delivery destination and the shipping method chosen.

If you need your order fast, you can place a RUSH on the order for an additional charge of $15.00.  Your order will then be processed and shipped within 2 to 3 business days.  RUSH will expedite processing time only.  Please upgrade your shipping method as well, if needed.

You are responsible for entering a VALID delivery address.  All shippers require it.  Please check your order carefully before submitting.  Should your order be returned for a bad address, customer refusal, or any other miscellaneous reason, fees may be assessed directly from the shipper.  Any such fees will be passed along to you.  We will, of course, attempt to contact you for direction.  You will be responsible for the new return shipping costs, which typically equal the initial ship cost.

I'm sorry, we only ship to the lower 48 contiguous states at this time.

No refunds are available on personalized items.  Personalized items cannot be returned or exchanged, as they are unique to you and cannot be resold. 

We are proud to offer a 100% satisfaction guarantee on damaged or defective merchandise.  The guarantee includes exchanges only.  No refunds are available on personalized items, as they are unique to you and cannot be resold.  Please Note:  Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged, as we can not be responsible for the use of the merchandise.  Please inspect goods IMMEDIATELY.  Any defects or damages MUST be reported within 5 business days of delivery date. No Exceptions.

What to do if you receive a damaged/defective item:

1.  Contact us within 5 business days of delivery date via email at support@amindfulgift.com to file a report. 

2.  Snap a photo of the packaging and the damaged/defective item.  Do not dispose of the packaging or item.

3.  Await further instructions from us; involving options and obtaining an RA# (return authorization number).  All exchanges must have an RA Number.

We will gladly reimburse return shipment costs of authorized exchanges (Note: Express shipping costs will not be reimbursed, only ground services will be reimbursed) and we will pay to ship authorized replacements via ground service only.  Placing your gift order at least 3 weeks prior to the event date will help alleviate Rush-shipping charges. 

Please reach out to us through our Contact Us page and we'll be happy to answer any questions or concerns you may have!